Medical Society of the County of Erie (MSCE) — Refund Policy
Registrants who are unable to attend an MSCE event may request a full refund of their registration fee, subject to the conditions below.
To receive a full refund:
Notify MSCE staff in writing at least 48 hours before the scheduled start of the event, unless a longer notice window is specified for that specific event at the time of registration.
Send notification via email to Jenna Mattson at jmattson@wnydocs.org.
No-shows:
Registrants who do not attend and have not provided written notice ahead of the required window are not eligible for a refund.
MSCE-initiated cancellations:
If MSCE cancels an event, registrants will be refunded in full automatically.
How to request a refund:
Email Jenna Mattson (jmattson@wnydocs.org) with:
- Your name
- The event name and date
- A statement that you will not be attending and are requesting a refund
Refund method and processing:
Approved refunds will be issued to the original payment method used at the time of registration. Refunds are typically processed within 5-10 business days of approval.
Duplicate or erroneous charges:
In the event of a duplicate or erroneous charge, please contact MSCE staff immediately. Approved corrections will be refunded to the original payment method.
Donations:
Donations processed through MSCE are generally non-refundable, except in the case of duplicate or erroneous charges.